Terms of service

Sayari Hosting is a hosting service provided by Sayari Software, a company operating from Dar es Salaam, United Republic of Tanzania. In these terms, “we”, “us”, and “our” mean Sayari Software, and “Sayari Hosting” means that service and the related products sold under that name. “You” means the person or organisation that opens an account, pays an invoice, or otherwise uses the services.

By creating an account, paying for a plan, submitting a domain search, or instructing us to start work, you accept these terms and our privacy policy. If you buy for a company, you confirm you have authority to bind it.

Depending on what you order, we provide one or more of:

• Web hosting on NVMe storage, with DNS and SSL as part of keeping the site online.
• Tanzanian domain names, including .co.tz and .tz, registered in your name where the registry allows.
• Business email on your domain (for example you@company.co.tz), with filtering and access from phone and desktop apps.
• Cloud VPS — a private virtual server with root access, where you choose the stack and can add RAM and CPU.
• Web design and web development, including marketing sites, custom apps, and payment integrations, as described in a separate brief or statement of work.
• Free migration of an existing site, mail, and DNS from another host, where access can be granted.

Shared hosting is not a dedicated server. VPS is not managed application support unless we agree that in writing. Domain search on the website is a lookup, not a reservation until you pay and the registry accepts the name.

You must give accurate account, billing, and contact details, and keep them current. You are responsible for everyone who uses your login, API keys, and panel access.

Instant activation means that, after we confirm payment, we bring the account online without waiting for a weekday office hour. It does not mean a domain is yours before the registry completes registration, or that a design project is finished when hosting is live.

Prices are shown in Tanzanian shillings unless we say otherwise. Published starting prices (including .co.tz and .tz names from TSh 20,000 per year) can change; the price that applies is the one at checkout or on the invoice we send you.

You pay through the methods we offer in the account — typically online, without a deposit slip or an office visit. We may use third-party processors and mobile-money channels. Failed, reversed, or disputed payments can mean suspension until the balance is cleared.

Hosting, domains, and mail renew. If you do not want a renewal, you must cancel before the period ends. Domain names can be lost if a renewal is not paid in time; registry grace periods are not something we control.

You may not use the services to:

• Send spam, run phishing, host malware, or attack other networks.
• Break the laws of Tanzania or the laws that apply to your visitors, including rules on fraud, hate, child sexual abuse material, or unlicensed financial activity.
• Mine cryptocurrency, run open proxies, or exhaust shared resources in a way that harms other customers.
• Impersonate Sayari Hosting, Sayari Software, another customer, or a public body.

We may throttle, filter, or remove material that puts the platform, other customers, or the public at risk. On a VPS you have root: you still must follow this section, and you are responsible for what you install.

.tz and .co.tz names are subject to Tanzania Network Information Centre (TZNIC) policies and the registry’s eligibility rules. We register the name for you; we do not own it. WHOIS and registry data may be published as those rules require.

A search that looks available can still fail at registration. We are not liable if a name is taken in the gap between search and payment, or if the registry rejects the application.

Mailboxes on your domain are for ordinary business and personal correspondence. We filter spam, but no filter is perfect. You must not use the service as a bulk unsolicited mail platform.

If you leave us, we will help you export or point DNS as part of a reasonable off-boarding. We are not required to keep mail after the account is closed, beyond what the law requires.

On a VPS you get a private virtual machine and root access. You choose the operating system and software. You are responsible for patching, firewalls, backups inside the machine, and licences for anything you install.

We keep the hypervisor and network available. We do not administer your application unless a separate managed-care agreement says we do.

Design and development are project work. Scope, timeline, and fee live in the brief, quotation, or statement of work you accept. Phone-first layouts are the default unless you ask otherwise.

Until invoices for a phase are paid, we own the working files for that phase. On full payment for a deliverable, we assign you the rights we can assign in that deliverable, except for tools, libraries, and stock we do not own. You remain responsible for content you supply (copy, logos, photos).

We treat staying online as a duty and aim for 99.9% monthly uptime on shared hosting, excluding planned maintenance, attacks, registry or upstream failures, and problems in your code or DNS at another operator. This target is not an automatic credit or insurance policy unless a written SLA with you says it is.

We may take a service down for urgent security work. We will say so in Swahili or English when we reasonably can.

If you ask us to migrate, we copy the site, mail, and DNS from the old host at no charge, once you give working access. Free migration covers a reasonable, standard move — not rebuilding a broken application, recovering a host that will not release the data, or unlimited revision of a redesign.

You remain responsible for telling customers about any cutover window and for keeping a copy of anything you cannot afford to lose until you have checked the new account.

Support is provided by people in Dar es Salaam, in Swahili and English, including outside ordinary office hours for incidents that take a site or mail down. We may ask you to prove you control the account before we change DNS, passwords, or billing.

Channel details (email, phone, WhatsApp) are listed in the contact section and the footer. Response times are a practice, not a penalty clause, unless we sign a separate support schedule.

You own your sites, mail, and data. You grant us the licence we need to host, back up, migrate, and display that material in order to provide the service.

We take snapshots as part of running the platform. Those copies are for our recovery, not a substitute for your own backups — especially on VPS, where you should keep an off-box copy. We may delete platform backups after an account is closed.

We may suspend or terminate an account for non-payment, acceptable use breaches, legal demand, or risk to the network. You may cancel at any time; prepaid periods are not refunded except where Tanzanian law requires it or we agree in writing.

On ending, we will give a reasonable window to export what we still hold, unless we are legally barred or the account was used for abuse. Domains remain yours if the registry still lists you and renewals are paid.

The services are provided as described in these terms. We do not promise that a site will never go down, that mail will never be delayed, or that a third-party API will stay the same.

To the extent Tanzania law allows, we are not liable for lost profits, lost data, or indirect loss. Our total liability for a claim about a service is limited to the fees you paid us for that service in the three months before the claim. Nothing in these terms limits liability for death, personal injury, or fraud, or any liability that cannot be limited by law.

These terms are governed by the laws of the United Republic of Tanzania. Courts in Dar es Salaam have exclusive jurisdiction, except that we may seek urgent relief anywhere to protect the platform or a domain.

We may update these terms. The “Last updated” date at the top will change. Continued use after the update is acceptance, except where the law requires a different process. If a change is material, we will try to tell you through the account or the contact details we hold.

Questions about these terms: Sayari Software (Sayari Hosting), Dar es Salaam.

• Email: hello@sayarisoftware.com
• Phone: +255 723 296 211
• WhatsApp: +255 723 296 211

See also the privacy policy.